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Behavioural and Culture Analysis
Good compliance is about good behaviour, not good policies.
It is essential that compliance programmes look at how to change behaviour to effect compliance. Change is necessary to move the organisation towards compliance. Typical regulations put controls and restrictions on a company’s business, and new laws or regulations typically mean that a business will need to change the way it operates. Affected teams in organisations usually respond by either ignoring the change or finding a way to get around it. Neither of these responses are desirable, and companies need to understand motivators behind behaviours if they seek to effect change.
This service is useful if:
Benefits:
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Stronger compliance acceptance and improved cultural focus on compliance
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Increased ability to show adoption of changed compliance
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Focus on drivers that motivate compliance.
Case study
A global IT company created a set of incentives for salespeople to do the right thing when faced with a compliance issue. This involved stipulating that when faced with a request for a bribe, which could lead to a deal being quashed, the sales team would be rewarded for not complying with the request with commission payments, as if the deal had been completed. This created incentives for staff to report compliance issues where they were previously concerned about suffering personal loss as a result.
